Refunds & Returns

Your statutory rights are not affected. Goods must be as described, fit for purpose and of satisfactory quality under the Consumer Rights Act 2022.

Changing your mind

For most online purchases, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 give you 14 days after delivery to tell us you are cancelling, followed by 14 days to send the goods back. You may inspect the goods as you would in a shop. We may reduce a refund if handling beyond that has reduced their value.

You normally pay return postage for a change of mind. We refund the goods price and the least expensive standard outbound delivery charge within 14 days of receiving the goods back, or receiving proof they were sent, using the original payment method.

Faulty, damaged or incorrect goods

Contact theteam@customersupport.care promptly with the order number and photographs where useful. We pay reasonable return costs and provide the remedy required by Irish law. The short-term right to reject faulty goods is normally 30 days.

Before dispatch

You may ask to cancel an order before it ships without a cancellation charge.